Customer Service Executive

​Customer Service Executive – Salisbury

📍 Location: Salisbury
🕒 Hours: 35 hours per week, Monday – Friday, 9 AM – 5 PM

Are you passionate about delivering great customer service? Do you thrive in a fast-paced, collaborative environment? If so, we want to hear from you!

We’re looking for Customer Service Executives to join a growing team in the heart of Salisbury. This is an exciting opportunity to be part of a business that truly values its people and is experiencing significant growth, leading to new career opportunities.

Why Join?

✔ Career Development – Comprehensive six-week training to set you up for success and ongoing opportunities for growth.
✔ Supportive Culture – Be part of a team that values collaboration, innovation, and customer excellence.
✔ Exciting Growth – Join a company on an upward trajectory, offering long-term career prospects.

About the Role

As a Customer Service Executive, you will be a vital part of the frontline team, handling customer inquiries via phone and e-communications. Your role is to ensure a seamless and positive customer experience, working closely with internal teams and external partners.

Your Responsibilities:

🔹 Be the first point of contact for customers, delivering exceptional service over phone and email.
🔹 Build relationships with customers and internal teams, ensuring a smooth and efficient service.
🔹 Resolve queries with empathy and professionalism, while meeting regulatory requirements.
🔹 Communicate clearly, ensuring customers understand products, services, and next steps.
🔹 Share ideas to improve processes and enhance customer experience.
🔹 Work efficiently, managing multiple tasks while keeping customer needs at the forefront.

What We’re Looking For

We value people-first culture and problem-solving skills over technical experience. If you’re someone who is:
✔ A great communicator – able to simplify complex information and engage with customers confidently.
✔ A natural problem solver – enjoys finding solutions and going the extra mile.
✔ Organised and adaptable – thrives in a fast-paced environment and can juggle multiple tasks.
✔ A team player – supportive, collaborative, and positive.
✔ Proactive and open to learning – embraces change and continuous improvement.

📌 Bonus points if you have:
✅ Experience in customer service, financial services, or a similar field.
✅ Confidence in handling customer queries and using initiative to find the best outcome.
✅ A keen eye for process improvements and efficiency.

Join a Company That Invests in You!

This is more than just a job – it’s a chance to build a career with a company that genuinely cares about its people. If this sounds like the right opportunity for you, don’t wait!

📩 Apply now! Contact Super Sam today.