INBOUND - Customer Service Advisor

Location Andover
Discipline: Financial services and insurance, Procurement and Supply Chain
Job type: Permanent
Salary: £28k (c) + OTE
Contact name: Louise Howard
Contact email: louise@requireconsultancy.com
Job ref: REF: 8455
Published: about 1 month ago
Expiry date: 03 Jan 2025 23:59

🚨 Exciting Opportunity: Customer Service Advisor – Join a Growing Team in Andover! 🚨

🌟 We’re looking for a Customer Service Superstar to join the inbound team at one of Andover’s fastest-growing companies! This amazing role offers a competitive salary 💰, 38 days of holiday per year 🌴, and a fantastic benefits package 🏆.

With staggered start dates and outstanding training, we can work around your notice period to ensure the perfect fit.

✨ What You’ll Be Doing

📞 Managing Inbound Calls: Handle inquiries from customers interested in the company’s plans.
🎯 Achieving Goals: Meet targets while delivering top-notch customer service.
✔️ Ensuring Compliance: Adhere to FCA regulations with all calls accurately logged.
🔍 Attention to Detail: Handle 30–40 detailed calls per day with precision.
💡 Brand Ambassador: Represent the company positively and professionally in every interaction.

💼 What We’re Looking For

📅 Experience: At least 1 year of call-handling experience preferred.
🤝 Customer Focus: Proven ability to deliver exceptional service.
🎨 Detail-Oriented: Follow procedures accurately while managing a variety of tasks.
🌈 Adaptability: A flexible and team-oriented approach to work.
❤️ Empathy: Kindness, patience, and understanding in every call.
💪 Resilience: A positive, motivated, and can-do attitude.
🗣️ Communication Skills: Confidently handle objections and provide solutions.

🌟 What’s On Offer?

In addition to a fantastic work environment, enjoy these amazing benefits:
🎉 38 Days Holiday 🌴
💊 Bupa Cash Plan
🛡️ Life Assurance
💰 Pension Scheme
💼 Employee Assistance Programme
🅿️ Free On-Site Parking

📅 Hours: Full-time, 37.5 hours per week
💡 Location: Andover

📩 Ready to Apply?
Don’t miss out on this incredible opportunity! Louise is leading recruitment for this role—send your CV today and start your journey toward a rewarding career! 🚀